There are numerous reasons why your small business should have a Twitter and Facebook. The first is that the majority of your customers have them. More and more people are turning to these social media networks each day and there are obvious reasons why. It lets them easily interact with their favorite people and favorite businesses in real time and show other people the same thing. This is a key to business success.
Having both of these things will allow you to collect followers that enjoy your products or services. It will also allow you to see both the good and the bad things that people say about you each day. This is even more important, in my opinion, because it allows you to modify what you are doing.
As you may have seen in other articles I’ve written, I stress the fact that people should interact with their customers. Taking the time to directly message all of those people that talk to you shows them that you care about them and their business. This will go a long way when building customer relationships that you want to last for years. Additionally, be sure that you are being kind to them as they will show their friends.Businesses with good social media presence essentially get free marketing from the people that love them. Buzz and word of mouth comes easily when it can simply be updated from a phone. Expand your horizons and get social media accounts, you will be glad that you did.